Shipping rates will vary according to shipment weight and delivery destination. Shipping cost is calculated at checkout.
When will my order ship?
All orders will be shipped within 1-3 business days of purchase.
You may be sent a shipping confirmation email once your shipping label has been printed, however the order may not leave our facility for 1-3 more days. We do our best to process and fulfill orders as soon as they are placed. Orders placed after 4pm on Fridays will be fulfilled and shipped the following Monday Please email us if you have any questions regarding your shipping confirmation email.
All of our orders are sent through First Class through the United States Postal Service unless otherwise specified. You will receive a tracking number via email once your order ships. USPS may provide a delivery day estimate with your tracking number. Please note that this is just an estimate, and may take up to 10 business days longer than predicted.
Shipping times and estimates...
The domestic shipping process usually takes 3 - 10 business days. If your order shows delivered to the correct address or an address incorrectly input by the customer, it is the customer’s responsibility to track down the package.
Fitness Fox is not responsible for lost or delayed items due to problems or set-backs by the United States Postal Service.
Fitness Fox is not responsible to lost or delayed items if the name, address or zip code is incorrectly submitted at checkout. Please double check your address before ordering. However, if a problem does arise, please email us ASAP to firstname.lastname@example.org and we will try our best to correct it.
Standard International Shipping can take anywhere from 5 to 60 business days or more depending on location. If you would like to expedite your shipment please use the Priority International Shipping method.
If you have not received your package within 60 business days of the ship date, please email us at email@example.com
Fitness Fox is not responsible for any additional customs fees, duties or taxes in international or Canadian orders. Fitness Fox is NOT responsible for lost packages and shipments. If your order is lost please contact your local post office and provide them with the tracking number. By purchasing from this site you agree to these terms.
Fitness Fox no longer ships orders to countries in the Middle East. Unfortunately, there have been multiple occasions where packages are never received because of the insecure and unstable delivery methods between the US and these countries.
My order has been stuck in one location for days! What gives?
Often times USPS may have "freeze" periods where they will not update tracking information for many days. This unfortunately, is out of our control. We know, it sucks! But the best thing to do is just wait for the package to get moving again. More than likely the "freeze" will only last a few days.
If you have not received your package within 15 business days of the ship date, please email us at firstname.lastname@example.org We have a close relationship with our local post office and we are always willing to assist with any questions concerning shipping.
My package says "delivered" but I can't find it anywhere!
While we promise to help you the best we can, if this issue arises, the quickest way to find your package is the take your tracking number to your local post office. They will be the most helpful in finding your package. Unfortunately, there's very little we can do to locate your package from our office.